Contact Us

Before email us, please read below:

• Orders take 8-15 business days to be delivered. Please refer to our shipping policy on our Shipping & Delivery page;

• If your order status is IN TRANSIT it means that your order is on its way, even if status keep the same for a couple of days, please be patient;  

• Orders CANNOT be canceled while is on its way. If you changed your mind, please wait to receive your order and then return to us;

• If you're looking for an update on your order, you can enter your tracking ID or Order Number on the Track Your Order page;

• If you're enquiring for return or refund CLICK HERE and follow the steps. 

• If you haven't received any confirmation or tracking number please check your email spam folder. These are automatically generated, everybody gets one.

• For cancellations or changes, you may email us within 12 HOURS (only) after you place your order. Please use subject "CANCEL ORDER + #your order number". For any change in your order please use subject "CHANGE ORDER + #your order number" and rest assured that you will be accommodated.

✉ contact@beforetravelstore.com

✆ +61439290017 | +61411397210